Alltel Complaints again.

I have been waiting to get the Froyo update for my HTC Desire since January. I was told the update would be coming as soon as test was done. Other carriers released the update over a month ago. Now I find out that other Alltel customers are getting the update. I call to inquire and I get a different story every time. I have been told that the Desire will not be update ever, it is in the testing phase, no one at Alltel has the update yet and now it is only available in selected markets and you are not one.

Why don't I have the update? How come since Alltel is part of ATN has customer service as well as phone service degraded to one of the worst of all carriers? Why can't tech support get their story straight?

I am to the point of leaving Alltel after close to 10 years to find another carrier who cares about their customers.

Alltel Disappointment

I am getting more and more disappointed with Alltel.  I have always been under the impression that Alltel has a 30 return policy.  In fact I have never been made aware of any difference until today.

Last month I upgraded to a HTC Desire and paid $249.99 after fighting with the retentions department since I had problems with over 9 BlackBerries in the last 2 years.  I really like the phone and it has solved the problem that I had with my service.  The biggest disappointment with the phone is the lack of memory space for application.  This has been addressed with updates in the Android OS but Alltel has not put put an update.  I waited for close to the 30 days to see if Alltel would release the update.  I called today to see how I could return the phone and I am informed that there is only a 14 day policy now and I am out of luck.  Now to add insult to injury, Alltel is now offering the HTC Desire for free.